Supported living cleaning keeps shared and communal areas of supported accommodation safe and hygienic while respecting that these are people's homes. Optus Glean UK cleans supported-living services to CQC Regulations 12 and 15, aligned to the NHS National Standards of Healthcare Cleanliness 2025, using Enhanced-DBS-checked, PAYE-employed staff and BICSc colour-coding.
What supported living cleaning covers
Supported living combines people's own tenancies with shared spaces — communal lounges, kitchens, bathrooms, laundries, corridors and staff areas — and it is the shared, higher-traffic areas that carry the infection-control risk a cleaning contract must manage. We clean the communal and shared facilities to a documented specification, working respectfully around residents whose home this is, and can extend to individual flats where the support plan and tenancy agreement provide for it.
CQC Regulations 12 and 15 in supported living
Where a supported-living provider is CQC-registered for personal or nursing care, it is held to Regulation 15 (premises and equipment must be clean, suitable and maintained) and Regulation 12 (assess and control the risk of infection). A Regulation 12 breach is prosecutable where it exposes a person to significant risk of harm. We provide the cleaning schedules, colour-coding records, COSHH assessments and monitoring results that evidence both regulations. Our healthcare cleaning service underpins the specification.
Aligned to the NHS 2025 standard
We align communal-area cleaning to the NHS National Standards of Healthcare Cleanliness 2025, assigning shared kitchens, bathrooms and high-traffic areas the appropriate Functional Risk category so cleaning and monitoring frequencies match the actual risk, and auditing performance against target as a one-to-five-star rating. It gives the provider a recognised, documented measure for its own governance and CQC evidence. See the NHS 2025 standards guide.
Respecting residents' homes
Supported living is somebody's home, not an institution, so how we clean matters as much as what we clean. Our operatives work to agreed times, communicate clearly, and follow the provider's approach to dignity, choice and involvement. A named cleaner and named relief means residents see familiar, trusted faces rather than a rotating cast — which matters where people may be anxious about strangers in their space.
Enhanced-DBS, directly-employed teams
Cleaning in a supported-living setting with vulnerable adults is regulated activity, so operatives hold Enhanced DBS checks with the appropriate barred-list checks, or Disclosure Scotland (PVG) and AccessNI equivalents. Every cleaner is PAYE-employed on guaranteed hours and trained to our documented infection-prevention standard before their first shift.