Changing cleaning contractor is normally a TUPE transfer: the existing cleaners move to the new provider on their current terms. Optus Glean UK handles the whole process — TUPE consultation, Employee Liability Information, and a planned mobilisation — so switching is low-risk and the people who know your site stay on it.
Why switching is usually a TUPE transfer
Under the Transfer of Undertakings (Protection of Employment) Regulations 2006, a change of contractor for a service like cleaning is a 'service provision change' — Acas's own example is a company taking over an office-cleaning contract. That means the incumbent's cleaning staff transfer to the new provider on their existing terms, with continuity of employment preserved.
Employee Liability Information
The outgoing provider must give Employee Liability Information (ELI) to the incoming provider at least 28 days before the transfer — names, ages, employment particulars, disciplinary and grievance records from the last two years, and any claims. We manage the ELI exchange and check it, so the transferring team is set up correctly from day one.
How we mobilise a new contract
Mobilisation is planned, not improvised: we survey the site, confirm the specification, run the TUPE consultation with the transferring staff and their representatives, arrange re-induction and training to our documented standard, set up the audit and reporting, and agree a start date. On day one the clean is delivered to specification.
Why this de-risks switching
Buyers often stay with an underperforming cleaner because they fear the disruption of changing. Because the people who know the building transfer with the contract and we manage the legal and operational steps, the change is low-risk — you get a better-run contract with the same familiar faces on site.