Washroom services are the scheduled supply and servicing of washroom hygiene units and consumables - sanitary bins, dispensers, air care, and stock. Optus Glean UK provides washroom services nationwide on fixed monthly pricing, either bundled with your cleaning contract or standalone, so washrooms stay stocked, hygienic, and compliant without the office chasing them.
What managed washroom services cover
A washroom service keeps the room hygienic between cleans: sanitary and nappy-disposal bins emptied and sanitised on a set schedule, soap, paper, and toilet-roll dispensers refilled, air-care and odour control maintained, and hand-hygiene units kept topped up. It works alongside the daily cleaning contract rather than replacing it - cleaning makes the room clean, the washroom service keeps it stocked and the waste managed.
We use the BICSc red colour-code for all sanitary-area equipment to prevent cross-contamination.
Sanitary waste and your duty of care
Sanitary and nappy waste is an offensive/hygiene waste stream that must be contained in a proper hygiene unit and removed by an authorised carrier under a waste transfer note - part of the business duty of care set out in the Environmental Protection Act 1990. We service the bins on schedule and can consolidate the paperwork with our wider waste and recycling management so you have one audit trail.
Consumables that match the pack claim
Running out of toilet roll or soap is the fastest way to make a washroom look neglected, so we manage consumable stock on a route rather than on complaints. Where possible we specify products from CHSA-accredited manufacturers, whose accreditation scheme guarantees that content, count and dimensions match the pack claim - so a case of 100 rolls really contains 100 rolls of the stated length.
Bundled with cleaning, or standalone
Most clients take washroom services as part of their cleaning contract, so the same account manager and one invoice cover both. It also fits naturally into a wider soft FM bundle or a full facilities management contract. Pricing is a fixed monthly fee against the number of units and the service frequency agreed - no per-visit call-out charges.
What a managed washroom service typically includes
| Element | What we do | Frequency |
|---|---|---|
| Sanitary & nappy bins | Empty, sanitise, replace liner; authorised-carrier removal | Scheduled route (e.g. every 4 weeks) |
| Consumables | Refill toilet roll, hand towel, soap; manage stock | Every clean / on route |
| Air care & odour control | Maintain and refill dispensers | Scheduled route |
| Hand hygiene | Top up sanitiser units and dispensers | Every clean / on route |