Facilities management is the coordinated delivery of the services that keep a building running. Optus Glean UK provides cleaning-led soft FM nationwide - bundling cleaning, washrooms, waste and grounds under one contract on fixed monthly pricing - so a multi-site business manages one supplier instead of many.
Hard FM, soft FM, and where we sit
Facilities management splits into hard FM (the building fabric and engineering - heating, lifts, electrical) and soft FM (the people-facing services - cleaning, washrooms, waste, grounds, security, catering). We are a cleaning-led soft FM provider: cleaning is our core, and we bundle the adjacent soft services around it. Cleaning is the largest single strand of the UK facilities market, which itself accounts for roughly 46% of the cleaning, hygiene and waste sector's turnover.
What our soft FM bundle covers
A typical Optus Glean UK bundle brings together daily cleaning, washroom services, waste and recycling, and grounds maintenance, plus periodic works like deep cleans and window cleaning. It is delivered as soft FM services under a single specification, so the standard, reporting, and account management are consistent across every line.
The public-sector framework: CCS RM6378
In public procurement, soft FM is bought through Crown Commercial Service framework RM6378 (Facilities Management and Security Services). Its Lot 3 (Soft FM) explicitly covers cleaning, security, catering, grounds maintenance and waste - exactly the bundle we deliver. Buyers call off by further competition or direct award. See how this fits property and FM buyers.
One supplier vs many - the multi-site case
Running cleaning, washrooms, waste and grounds through four different suppliers means four contracts, four invoices, and four points of failure. Bundling them under one FM contract cuts the admin and removes the gaps where each supplier blames the other. Weigh it up in our guide to single-service versus bundled FM - and because our teams are directly employed, the same standard travels to every site.
Directly-employed teams and TUPE on mobilisation
Every operative is PAYE-employed and DBS-checked (Disclosure Scotland / AccessNI in Scotland and Northern Ireland). When you consolidate incumbent suppliers into one FM contract, staff usually transfer under TUPE 2006; we handle the consultation and Employee Liability Information as part of contract mobilisation.
Soft FM lines we bundle (aligned to CCS RM6378 Lot 3)
| Line | What it covers |
|---|---|
| Cleaning | Daily contract cleaning, periodic deep cleans, specialist cleaning |
| Washrooms | Sanitary bins, consumables, air care, hygiene units |
| Waste & recycling | Segregation, compliant removal, duty-of-care paperwork |
| Grounds maintenance | Grass, hedges, weeds, leaf clearance, winter gritting |
| Window & high-level | External glass, facades, periodic access work |