Privacy Policy

Last updated: 5 July 2026

This Privacy Policy explains how OPTUSGLEAN UK LTD ("Optus Glean UK", "we", "us") collects, uses, and protects personal data. We are the data controller for the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

What data we collect

When you submit an enquiry or quote request we collect the information you provide: your name, email address, phone number (if given), site location, the service you are interested in, and any details in your message. Our web server also records standard technical log data such as your IP address, browser type, and pages visited, for security and analytics.

How we use your data

• To respond to your enquiry and arrange a site survey or quote;
• To provide and administer our cleaning and facilities services;
• To maintain the security and performance of our website;
• To comply with our legal and regulatory obligations.

Lawful basis

We process enquiry data on the basis of your consent and our legitimate interest in responding to prospective and existing customers. Where we enter into a contract we process data to perform that contract. Technical log data is processed on the basis of our legitimate interest in security.

Marketing and electronic communications

In line with the Privacy and Electronic Communications Regulations (PECR), we only send marketing where you have agreed or where you are an existing customer for similar services. You can opt out at any time by emailing us.

Cookies

This website uses only essential cookies plus privacy-respecting analytics. See our Cookie Policy for detail. We do not use advertising cookies.

Sharing your data

We do not sell your personal data. We may share it with trusted providers who help us operate (for example email and hosting) under appropriate data-processing terms, and with authorities where required by law.

Data retention

We keep enquiry data only for as long as necessary to respond and follow up, and to meet legal obligations, after which it is securely deleted.

Your rights

Under UK GDPR you have the right to access, correct, erase, restrict, or object to processing, and the right to data portability. To exercise these rights contact us via our contact form. You can also complain to the Information Commissioner's Office (ICO) at ico.org.uk.

Contact

OPTUSGLEAN UK LTD, registered in England & Wales. Data protection enquiries: contact form.