Soft FM services are the people-facing, non-engineering services that keep a building running - cleaning, washrooms, waste and grounds. Optus Glean UK self-delivers a cleaning-led soft FM bundle nationwide on fixed monthly pricing, so a multi-site business gets one contract, one account manager, and one standard across every site.
Soft FM vs hard FM
Facilities management divides into hard FM (building fabric and engineering - heating, lifts, electrical, fabric maintenance) and soft FM (the services people experience day to day - cleaning, washrooms, waste, grounds, security, catering). Soft FM is our home ground: cleaning is our core and the adjacent lines bundle naturally around it. For the full picture, see our facilities management overview.
The lines we self-deliver
We self-deliver the soft services rather than subcontracting them out: daily cleaning, washroom services, waste and recycling management, and grounds maintenance, plus periodic works such as deep cleans and window cleaning. Self-delivery matters because the standard and the vetting stay under our control rather than passing to a chain of subcontractors.
Aligned to CCS RM6378 Lot 3
In the public sector, soft FM is procured through Crown Commercial Service framework RM6378, whose Lot 3 (Soft FM) covers cleaning, security, catering, grounds maintenance and waste. Our bundle maps directly onto that Lot 3 scope, which makes it straightforward for public buyers to specify - see how it serves property and FM buyers.
Why cleaning-led, directly-employed soft FM wins
A soft FM bundle is only as reliable as the people delivering it. Every Optus Glean UK operative is PAYE-employed on guaranteed hours and DBS-checked (Disclosure Scotland / AccessNI in Scotland and Northern Ireland), not gig or subcontracted labour. Weigh a bundle against separate contracts in our guide to single-service versus bundled FM.
Soft FM lines (aligned to CCS RM6378 Lot 3)
| Line | What it covers | Self-delivered |
|---|---|---|
| Cleaning | Daily cleaning, deep cleans, specialist cleaning | Yes |
| Washroom services | Sanitary bins, consumables, hygiene units | Yes |
| Waste & recycling | Segregation, compliant removal, duty-of-care paperwork | Yes |
| Grounds maintenance | Grass, hedges, weeds, leaf clearance, gritting | Yes |
| Window & high-level | External glass and facade access work | Yes |