National account management is a single point of contact and governance layer for cleaning across a UK-wide estate - one account manager, consolidated reporting, SLA oversight, and one monthly invoice. Optus Glean UK runs national accounts so multi-site and multi-region businesses get one relationship, one dataset, and one bill, not a folder of local contracts.
What a national account gives you
A national account is the management wrapper around a national cleaning contract. It gives you a single named account manager, a single SLA that applies to every site, consolidated reporting across the estate, and one predictable invoice - the operating model behind our multi-site cleaning delivery.
Single point of contact and SLA governance
Your account manager owns the relationship end to end: escalations, service reviews, mobilisation of new sites, and performance against the SLA. Instead of chasing local branches, you have one route for every issue and one person accountable for the standard across the whole estate.
Consolidated reporting across every site
Audit scores, completed schedules, and corrective actions from every site roll into one dataset, so you see estate-wide performance at a glance and site-level detail on demand. That single view is what a stack of local suppliers cannot give you, and it underpins the assurance model in our facilities bundles.
One monthly invoice, fixed by Direct Debit
All sites bill as one consolidated monthly invoice paid by Direct Debit, indexed at a single annual review - so finance forecasts one figure for the year rather than reconciling many. Ready to consolidate? Request a national account quote.
Mobilising a national account
Standing up a national account usually means bringing several incumbents together under one contract - a coordinated set of TUPE transfers handled through our contract mobilisation and TUPE service, with phased start dates so nothing drops on day one.
What your national account manager owns
| Function | What it covers | Cadence |
|---|---|---|
| Single point of contact | Escalations and day-to-day queries | Continuous |
| SLA governance | Performance against the agreed standard | Ongoing |
| Consolidated reporting | Audit scores and completed work, all sites | Monthly |
| Service reviews | Estate-wide performance review | Quarterly (or agreed) |
| Mobilisation | New-site onboarding and TUPE | As sites are added |
| Invoicing | One consolidated bill by Direct Debit | Monthly |